As we saw in the Canterbury earthquakes, Cyclone Gabrielle, and other disasters around the world, the community will naturally come together to support one another after a disaster. Strong, connected communities are better prepared to respond to and recover from disasters.
In a major emergency, official responders will need to prioritise the most urgent issues, so it is likely that for the first few days you will need to help each other within your local community. The Hub is a designated place where you can gather, connect with one another and solve problems using the skills and resources which already exist among your community.

A Community Emergency Hub is needed when there has been a major emergency where people need assistance, and the support needed is beyond the current capability of council and emergency services.

If official support is available from the council and emergency services, then you probably don't need to open a Hub.

There is no official assistance at the Hub.

Each Hub has a guide for how to coordinate the sharing of information, skills and resources in the community, and some basic equipment to get people started.

There are no supplies, food, water or blankets stored at Hubs. Our communities are full of beds with blankets on them, and pantries with food in them. You can gather the things you need at the time by asking the local community.

Hawke's Bay Emergency Management leads and coordinates emergency management on behalf of the local authorities in the Hawke’s Bay Region. Our role is to work with communities to plan for emergencies and practise how to organise an emergency response.

Each Community Emergency Hub has a two-way VHF radio in case phones and internet aren't working. The radio will allow the Hub to communicate with the Emergency Operations Centre (EOC) for your council area. At the Hub, you can use the radio to communicate about larger issues that your community hasn't been able to solve locally.

Hubs are often located at community centres or schools, and anyone who has keys can open the doors for the community to use the Hub. This might be staff who live nearby, people who hire the facility regularly, or neighbours who have the keys. If you have the keys, then you can open a Hub when it's needed.

The local of each Hub is available here. Hawkes Bay Community Emergency Hubs (arcgis.com)

Each Hub has a guide with descriptions and lanyards for the roles needed to coordinate an emergency response. These roles are supervisor, communications, information coordination, public information, reception, needs and offers, community space and facilities maintenance. Roles are allocated by agreement between whoever turns up. Anyone can be part of the Hub team on the day.

No.  Everything is through consensus, co-operation, and community generosity. People running the Hub cannot force anyone to provide or do anything that they do not want to do.

If the Hub has not opened, communities can try and find a keyholder or find another venue to set up the community support.

If the Hub building is damaged or there is a risk to safety from the surrounding area, then the Community Emergency Hub should not be opened.  If this happens, try to find another venue to set up the Hub.

The Hub can stay open for as long as the community needs to be supported. It might have to move if the facility owners need their space back and will probably close overnight if there is no lighting.

The name was giving the impression that there would be official help available, but with numerous locations across the region, this is not the reality. To avoid confusion, we changed the name to Community Emergency Hubs to show that they are opened and run by the community when for some reason official help can't get there. Some of the street signs still say Civil Defence Centres and need to be changed.

• Contact us to find out how you can get involved.